A/C: My Air Conditioner/Heat Pump needs repair. What should I do?
All air conditioners and/or heat pumps are owned by, and must be maintained by, the homeowner, not Casa Fiesta (see the FAQ under Homeowner Responsibilities, above). If you schedule a repairman who must access the roof, be sure to notify Operations Officer Dave Scott. See also the FAQ under Roofs, below, for more information.
Garbage: The garbage container in my area is overflowing. What should I do?
You can take your garbage to another nearby container. To help prevent this problem, please be sure to cut up all cardboard boxes. And if you have carpet replaced, please be sure your installer takes it away with them. All commercial items: carpet, water heaters, mattresses, etc., may NOT be left inside or near CF trash containers. These items are the responsibility of individual residents. There are several companies that haul away appliances for free -- just google free haul away in Phoenix.
Gutters: The gutter on my roof is leaking. Who do I call?
Repairs, whether for gutters on your roof or on your shed, are a homeowner responsibility. Any gutters on the roofs were put on by previous owners, not by Casa Fiesta. Remember that in order to work properly, all gutters need to be cleaned out periodically (a homeowner responsibility).
Maintenance -- Confusion over Maintenance, Complaints, Emergencies, etc.
It is easy to get confused about what is a responsibility of the Casa Fiesta Maintenance Staff, and what is not. In addition, sometimes problems with playground behavior or parking issues also get wrongly mixed up with the responsibilities of the Maintenance Staff. And beyond that, sometimes homeowners mistakenly believe that the Staff has some responsibility to fix problems that occur inside an individual unit. So, in an attempt to straighten out the confusion, here is a handy overview
to help clear up some of the confusion.
Roaches: I am having some trouble with roaches inside my unit. Who should I call?
To control roaches and other pests, residents should get their own pesticide application to the interior of their units each month. If you want to utilize Western Exterminators (Casa Fiesta's exterminator for our Common Areas) for pesticide application to your own unit (costs $20), contact Mark at 480-961-4400 (office number). Mark is regularly scheduled on the third Tuesday of each month. Residents may contact Maintenance Supervisor Dave Scott and he will introduce them to Mark, and at that time, they can go ahead and schedule directly with Mark.
Security Gates: Will the north security gate be repaired?
The Board has determined not to repair the gates because vehicle gates were being damaged by people inside the complex. As CF did not know who caused the damage, CF could not collect damages from the culprits, and CF can not afford to repeatedly replace and/or repair these expensive gates. For more specific information, please read the Casa Fiesta NEWS
article entitled Security Gates: Discussion at February 2011 Board Meeting
Sewers: I have noticed a sewer "odor" near my townhouse. What should I do?
See the information provided in Casa Fiesta's Sewers: Inspection, Maintenance, and Insurance Policy
. Generally speaking, Casa Fiesta is reponsible for the main sewer lines, and homeowners are responsible for the feeder lines that run from the main sewer line to each individual townhome. You may request that maintenance check the main lines, but if your downstairs toilet begins flushing "slowly," you should call your plumber "quickly."
Sewers: My downstairs toilet is backing up. What should I do?
ASAP: Call your plumber. Homeowners are responsible for the cost of repairs. In addition, notify Maintenance Supervisor Dave Scott and advise him of the date and time a plumber is to arrive so that maintenance staff may assist with mainline cleanout if applicable. Consult the Casa Fiesta's Sewers: Inspections, Maintenance, and Insurance Policy
for specific information about 1) Casa Fiesta's responsibilities for main sewer lines, 2) homeowner responsibilities for feeder lines that run from the main sewer line to each individual townhome, and if applicable, 3) how to request reimbursement if your plumber finds tree roots in the feeder lines.
Shed Lights: Where do I get replacement bulbs for shed lights?
The bulbs for the shed lights are a homeowner responsibility and may be purchased at Home Depot. The globes are removed in two ways, depending on which version you have, either by twisting counter-clockwise or by simply pulling down. If, after replacing your bulb, you still have problems with your shed fixture, notify maintenance using the Contact Us
page and they will check it to see if a new fixture (a maintenance responsibility) is in order. Hint: be sure the switch to your light has been turned on before replacing the bulb, or contacting Maintenance.
Sheds: I am a new owner and would like my shed repaired. What do I do?
Once Maintenance has completed all the shed repair requests (and, as a consequence, the cycle of shed repairs available at this point in CF’s history under the temporary exception in the shed policy that permitted the repairs comes to an end), CF will no longer be available on request to provide free labor for shed repairs—that is, unless and until (maybe in another 40-45 years) the Board decides to create another temporary exception to the shed policy. Owners, as stated in the shed policy, will be responsible for all shed repairs. Please contact Mr. Scott immediately if you wish to take advantage of the free labor (homeowners are responsible the cost of materials) for shed repairs while it is still available. Note: As of July 2013, shed repairs are temporarily on hold while maintenance staff paints the fronts of the buildings.
Termites: What do I do if I see signs of termites in my shed or townhouse unit?
Homeowners are responsible for treating termites in their units or sheds. It is imperative that homeowners move forward quickly with treating termites. Please notify Dave Scott so that he is aware of the problem, and can look for signs of termites outside neighboring units. Additionally, neighbors in the same building of any infested unit should be notified. Neighbors may also wish to pursue treatment because once termites are treated at one unit, they tend to move to neighboring units.